During my many years in home care, I have been the individual responsible for matching caregivers to clients and vice versa. I have been called a scheduler, coordinator, client service representative and even a care manager, among other titles.
In all reality, the process of coordinating care for a client can be compared to the process of a match-maker. Identifying two individuals to live comfortably together and actually enjoy each other is not unlike a match-making service.
Even though there are scheduling systems for home care coordinators in place, there comes a moment when the heart of the individual coordinating this type of care becomes the “technology” that so many of the match-making websites use to make their perfect match as well.
The steps in making a good match include:
The difference between scheduling an aide and “care managing” care is differentiated by creating a match, not only determining the skill required to care for the client, but also getting to know the client. This makes the difference between just placing a caregiver with a client and really trying to begin a relationship.
Sometimes, the “chemistry” is just “off” and we start anew. This process continues to be more “art” than science. I often marvel at the magic of two people from totally different cultures, ages, education and socio-economic levels who fall in love with each other.
These are the days when I just smile!
~ Tara Smith-Keeler